Frequently Asked Questions
Everything you need to know about our handcrafted Colombian pieces.
What makes Agua by Agua Bendita unique?
Our pieces are meticulously handcrafted in Colombia, honoring traditional artisanal techniques and utilizing high-quality, sustainable materials to ensure each garment is a timeless work of art.
How long does international shipping take?
We offer worldwide shipping via premium couriers. Typically, international orders are processed within 2-3 business days and delivered within 5-7 business days depending on the destination.
What is your return policy?
We accept returns on unworn, unwashed items with all original tags and hygiene liners attached within 30 days of delivery. Please note that certain sale items may be final sale.
How do I care for my embroidered garments?
To preserve the intricate hand-embroidery and delicate fabrics, we recommend professional dry cleaning or careful hand washing in cold water with mild detergent. Always air dry in the shade.
Are your products sustainably made?
Sustainability is at our core. We prioritize eco-friendly fabrics like recycled polyester and organic linens, while maintaining a transparent supply chain that supports local female artisans in Colombia.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options to ensure a secure and seamless checkout experience.